PRIVACY POLICY

 EKG Home Health Agency & Transportation Enterprise LLC (“Company,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

1. Information We Collect

We may collect various types of information to provide our services effectively. Personal information includes your name, address, phone number, email address, date of birth, gender, and emergency contact details. We may also collect medical information such as health conditions, diagnoses, medications, and mobility or accessibility needs relevant to the services we provide. Additionally, we collect payment information, including billing addresses and payment details such as credit or debit card data and insurance information. Usage information, such as IP addresses, browser type, and website usage patterns, may also be collected through cookies and similar technologies when you use our website.

2. How We Use Your Information

We use your information to provide and manage our services, including medical transportation and home health care. This includes scheduling and confirming appointments, processing payments, issuing invoices, ensuring safety, and tailoring our services to your specific medical needs. Your information is also used to communicate updates, appointment reminders, or policy changes. Furthermore, we may use your information to comply with applicable legal or regulatory obligations.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with service providers who facilitate our operations, such as billing, scheduling software, or insurance claims processing. When necessary, we may share information with medical professionals to ensure continuity of care, but only with your consent. Additionally, we may disclose your information to comply with legal requirements, such as subpoenas, court orders, or other lawful requests.

4. Data Security

We prioritize the security of your personal information and implement strict measures to safeguard it. These measures include encrypting sensitive data, securely storing medical records and payment details, and limiting access to authorized personnel only. While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to access, correct, or update the personal information we hold about you. You may also request the deletion of your personal information, subject to any legal or contractual obligations we may have. Additionally, you can request restrictions on how we process your data. To exercise these rights, please contact us using the details provided in this policy.

6. Cookies and Online Tracking

Our website may use cookies to enhance your experience, analyze site traffic, and improve our services. By using our website, you consent to the use of cookies. If you prefer, you can disable cookies through your browser settings; however, this may affect your ability to use certain features of our website.

7. Third-Party Links

Our website or communications may include links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our services are not directed at individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without such consent. If we become aware that we have collected information from a minor without proper consent, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will become effective immediately upon being posted on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us by phone at +1 (863) 341-0944, by email at info@ekghomehealthagencyandtransportation.com, or by mail at 23781 US Hwy 27, Lake Wales, FL 33859.